Returns & Exchanges

At Pick'em, we prioritize the freshness and quality of every food item we deliver. Due to the perishable nature of our products, we offer a 24-hour satisfaction guarantee to ensure you receive only the best gourmet selections.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage or quality issues that may have occurred during transit.

• 2.
  Contact Support

  If you are unsatisfied with your order, email our team within 24 hours of receipt with your order number and clear photos of the product in question.

• 3.
  Quality Assessment

  Our culinary experts will review your claim within one business day to determine if the product meets our strict freshness standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or provide a replacement shipment at no additional cost to you.